Terms and Conditions

Booking an appointment – A 50% deposit via bank transfer is required to secure the appointment. The balanced payment to be made via bank transfer the day before or after the appointment, or cash on the appointment date.

The deposit is non-refundable when the appointment is cancelled or rescheduled. The rescheduled appointment will be considered a new appointment and a new 50% deposit is required.

Corporate bookings: Rescheduling and cancellation of the appointment will incur a 50% charge and 100% charge within 24 hours notice.

Wedding trial appointments: 2 hours’ duration for one look and 3 hours for 2-3 looks. More than 3 looks or 3 hours will be chargeable at $150 hourly.


Replacement of Makeup Artist:
In the event of emergency and unforeseen circumstances due to illness, accident, flight delays etc. a replacement makeup artist will substitute the role of the current makeup artist.

Please read the Disclaimer before purchasing our product.


All prices stated here are in US Dollars. Prices are subject to change without prior notice.


Make-up and Hair Courses:
Full payment is required before commencement of courses. The makeup courses and hair courses are conducted for personal use and knowledge only.


Customer Support Service:
FionnaLau.com will make every effort to reply to an individual request and/or enquiry within 24-48 hours. If you do not receive a reply from us, please call us directly or email us using the contact information given. Please check your Junk Folder as your computer settings may divert our replies there.

Please also review Privacy Policy and Disclaimer.





Updated on 24 May 2018

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